M99 Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you visit or use M99 Casino. Please read them carefully before registering, depositing funds, placing bets or using any casino service. By accessing the website or creating an account, you acknowledge that you have read, understood and agreed to these Terms, along with any additional rules displayed for particular games, promotions or services.

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1. General terms and acceptance

These Terms & Conditions form an agreement between you and the operator of the M99 Casino website. They apply to the website, your player account, available casino games, deposits, withdrawals, promotions and other services made available through the platform. If you do not agree with any part of these Terms, you must not register or use the services.

Contents

The operator may update these Terms from time to time to reflect changes to the services, technology, business practices or applicable legal requirements. The latest version will be made available on the website. Where appropriate, important changes may be highlighted when you next access your account. Continued use of M99 Casino after an update means that you accept the revised Terms.

Additional conditions may apply to specific games, payment methods, competitions, bonuses or promotional offers. Those conditions will be shown with the relevant service and form part of these Terms. If a specific condition conflicts with a general provision, the specific condition will apply to that service or offer.

Eligibility

You may use M99 Casino only if you are legally permitted to do so in the place where you are located. You are responsible for checking the gambling laws that apply to you before accessing the website. You must meet the applicable minimum age requirement and provide accurate information during registration and verification.

The services are intended for personal use. You must not access the website on behalf of another person, operate an account for someone else or allow another person to use your account. The operator may refuse registration or restrict access where it is reasonably necessary to meet legal, security or responsible gambling obligations.

2. Registration and account responsibilities

You may be required to create an account before using some or all services. Registration details must be complete, current and truthful. If your personal information changes, you should update it promptly through the available account tools or follow the relevant support process.

You are responsible for keeping your login details confidential and for all activity carried out through your account. Choose a strong password, do not reuse it on other services and do not share it with anyone. You should notify the operator promptly if you believe that your account has been accessed without permission, your credentials have been lost or any account information is incorrect.

Only one account may generally be held by each player unless the operator expressly agrees otherwise. Opening duplicate accounts, using another person’s account or attempting to avoid an account restriction may result in account suspension, cancellation of transactions or other action permitted under these Terms.

Identity and security checks

The operator may ask you to verify your identity, age, location, payment method or source of funds. Verification documents must be genuine, valid and provided in the requested format. While checks are in progress, access to certain services or account activity may be limited. Failure to provide reasonable information may prevent registration, deposits, withdrawals or continued use of the account.

Information collected for registration, verification, account security and service administration will be handled in accordance with the applicable Privacy Policy. You should review that policy to understand how personal information may be collected, used, stored and disclosed.

3. Deposits, withdrawals and wagering

You may deposit funds only using a payment method that belongs to you or that you are authorised to use. The name and details connected with a payment method may need to match the information held on your account. Payments may be subject to checks by the operator, financial institutions and payment service providers.

You should review the available payment options, any displayed fees, processing information and transaction requirements before making a deposit or requesting a withdrawal. The operator does not guarantee that every payment method will remain available at all times. A payment provider may apply its own terms, fees or processing rules.

You must not use the services to deposit or wager funds obtained through unlawful activity. Deposits are intended for gaming activity and should not be used for payment processing, money transfer or any other unrelated purpose. The operator may delay, reject or review a transaction where this is necessary for security, verification, fraud prevention or legal compliance.

Before requesting a withdrawal, you may need to complete account verification and satisfy any applicable transaction requirements shown on the website. Withdrawals may be returned to an eligible payment method connected with your account. If a payment method cannot receive funds, another approved method may be requested.

Games and results

You must review the rules, paytable and displayed information for a game before wagering. Bets are normally accepted only when confirmed by the website. Once a bet is accepted, it cannot generally be cancelled unless the relevant game rules or applicable law provide otherwise.

Game results will be determined by the systems and records used to provide the relevant service, subject to correction of clear technical or administrative errors. If a game, market or transaction is affected by a malfunction, interruption or material error, the operator may void or correct the affected activity in accordance with applicable rules and law.

4. Promotions, prohibited conduct and responsible gambling

Promotions are subject to their own terms, including any eligibility, activation, wagering, expiry, game or withdrawal conditions. You should read those terms before claiming or using an offer. A promotion may be withdrawn, changed or refused where permitted by its terms or where misuse, error or suspected fraud is identified.

You must use the website fairly and lawfully. The following conduct is not permitted:

Providing false, misleading or incomplete registration or verification information.
Using an account, payment method or identity that belongs to another person without authorisation.
Attempting to manipulate a game, result, promotion, payment process or technical feature.
Using software, devices, scripts or methods designed to obtain an unfair advantage or interfere with the website.
Exploiting an error, displaying information incorrectly or receiving funds or credits by mistake while knowing that an error has occurred.
Using the services for fraud, money laundering, unlawful financial activity or any other illegal purpose.
Creating or controlling accounts for the purpose of avoiding restrictions, accessing an offer more than once or concealing account activity.
Harassing staff, other players, service providers or any person connected with the website.

If prohibited conduct or a breach of these Terms is suspected, the operator may investigate and may suspend or close an account, refuse transactions, remove promotional benefits, restrict access or take other action available under applicable law. Where appropriate, information may be shared with relevant service providers or authorities.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before playing, use only money you can afford to lose and take regular breaks. Never gamble when you are distressed, under the influence of alcohol or drugs, or trying to solve financial difficulties.

If gambling is becoming difficult to control, use the responsible gambling tools and information available on the website. You may be able to request limits, a temporary break or account exclusion, subject to the available process. You can also seek independent help from an appropriately qualified support service. Do not attempt to bypass a restriction or ask another person to gamble on your behalf.

5. Suspension, liability and legal information

You may stop using the services at any time and may request account closure through the available account or support process. Account closure does not remove obligations that arose before closure, including obligations relating to outstanding transactions, verification, prohibited conduct or these Terms.

The operator may suspend or close an account where it is required for legal compliance, responsible gambling, security, fraud prevention, payment review, technical reasons or a suspected breach of these Terms. Any remaining balance will be handled in accordance with applicable law and the circumstances leading to the action. You may be asked to complete verification before any eligible balance is processed.

The website and services may be unavailable because of maintenance, network failure, software issues, events outside reasonable control or problems involving third-party providers. The operator will take reasonable steps to maintain the services but does not promise that the website will always be uninterrupted, error-free or available on every device.

To the extent permitted by law, the operator is not responsible for losses caused by your failure to protect account details, your use of an unsuitable device or connection, inaccurate information supplied by you, third-party payment services, or events outside the operator’s reasonable control. Nothing in these Terms excludes or limits a right or remedy that cannot lawfully be excluded or limited.

You are responsible for any taxes, reporting obligations or other charges that may apply to you in connection with your use of the services. You should obtain independent financial, legal or tax advice if you are unsure about your obligations.

Governing principles

These Terms are intended to be read consistently with applicable Australian law and any mandatory consumer protections that apply to you. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to operate. A failure to enforce a provision immediately does not mean that the provision has been waived.

For questions about these Terms, account verification, transactions or responsible gambling options, use the support channel made available on the M99 Casino website. When contacting support, provide enough information for your account or query to be identified, but do not send passwords or other unnecessary confidential information.