Privacy Policy

This Privacy Policy explains how M99 Casino may handle personal information when players visit the website, create or use an account, contact support, or otherwise use our online services. We aim to deal with personal information responsibly and transparently. This policy describes the types of information that may be collected, why it may be needed, how it may be used, and the choices available to players in Australia.

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1. Information we may collect

The information handled by an online casino may vary depending on how a player uses the website and the services available. We collect or receive information that is reasonably required to operate an account, provide gambling services, meet verification requirements, process transactions, respond to enquiries and protect the website. Some information is provided directly by the player, while other information may be generated when the website or account is used.

Contents

Account and identity information

This may include a player’s name, date of birth, residential or contact details, username, account credentials, account preferences and records of communications with support. Information may also be used to confirm that an account belongs to the person who created it and to help prevent unauthorised access.

Verification information

Where identity, age, location or account verification is required, we may handle information from identity documents and other verification materials supplied by a player. This can include document details, images, information used to confirm identity, and records of checks carried out. Verification information is handled for account security, responsible operation of the service, anti-fraud purposes and compliance with applicable obligations.

Payment and transaction information

We may keep records about deposits, withdrawals, wagers, account balances, promotional activity where relevant, payment methods and transaction history. Payment providers may process payment details directly. We may receive information needed to confirm, reconcile or investigate a transaction, but the information handled can depend on the payment method and provider involved.

Technical, device and usage information

When a player visits or uses the website, technical information may be recorded. This may include an IP address, browser type, device characteristics, operating system, language settings, approximate location, pages viewed, session information, referral information and interaction data. We may also receive information about errors, unusual activity or attempted access so that the website can be maintained and protected.

2. How and why information is used

Personal information is used only for purposes connected with operating the website, providing services, managing an account and meeting applicable responsibilities. The exact use depends on the type of information and the circumstances in which it was collected.

To create, administer and secure a player account.
To confirm identity, age and other account details where checks are required.
To process deposits, withdrawals and other account transactions.
To maintain accurate account, payment and transaction records.
To detect, prevent and investigate fraud, money laundering, collusion, abuse, cheating, account takeover and other prohibited activity.
To monitor the security, performance and reliability of the website and related systems.
To provide customer support, respond to questions and manage complaints or requests.
To understand how the website is used and improve its content, features and functionality.
To send service messages, account notices, security alerts and other communications needed to operate the account.
To send marketing communications where permitted and where the player has provided any consent that is required.
To meet legal, regulatory, tax, financial crime, responsible gambling and record-keeping obligations that apply to the service.
To establish, exercise or defend legal rights, manage disputes and protect players, the website and other users.

Where information is no longer needed for a stated purpose, it may be deleted, anonymised or securely disposed of, subject to legal, security and operational requirements. Some records must be kept for a period required by law even after an account is closed. This means that closing an account does not always result in the immediate deletion of every record connected with it.

Sharing information

Information may be shared where this is reasonably necessary to provide the service or carry out the purposes described in this policy. This may include sharing with payment and identity verification providers, technology and hosting providers, customer support systems, security and fraud prevention services, professional advisers, auditors, or organisations involved in a lawful investigation. Service providers are expected to handle information appropriately and only for authorised purposes.

Information may also be disclosed when required or permitted by law, to respond to a lawful request, to protect the rights and safety of a person, or to prevent suspected fraud and other harmful or unlawful conduct. We do not intend to share personal information for unrelated purposes without an appropriate basis or permission where permission is required.

3. Cookies and similar technologies

M99 Casino may use cookies and similar technologies to help the website work, remember preferences, maintain sessions, improve security and understand how visitors use the service. Cookies are small files or data elements stored on a device by a website. Some are necessary for core features, while others may help with analytics, performance, personalisation or marketing, depending on the website functions in use.

Cookies may help recognise a returning browser, keep a player signed in during a session, remember selected settings, identify technical problems and measure website performance. They may also help detect unusual activity or protect an account from unauthorised use. Information collected through cookies may be combined with other technical or account information where this is permitted and reasonably necessary.

Players can manage or restrict cookies through their browser settings. A browser may allow cookies to be blocked, deleted or limited, and may provide options to control certain types of storage. Disabling necessary cookies can affect the way the website operates, including sign-in, account access or transaction features. Cookie controls may need to be set again if a different browser or device is used.

4. Security, overseas handling and retention

We use reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, alteration, loss, misuse or disclosure. These measures may include access controls, authentication processes, monitoring, secure transmission methods, system maintenance and staff or supplier controls. No website, electronic transmission or storage system can be guaranteed to be completely secure, so players should use a strong password, keep login details confidential and contact support if they suspect that an account has been compromised.

Some service providers or technology systems used to operate an online service may handle information in locations outside Australia. Where information is handled across borders, appropriate steps are taken to manage that handling in line with applicable requirements and the purposes described in this policy. The locations and providers involved may change as the service, technology or operational needs develop.

Personal information is kept for as long as it is reasonably required for the purpose for which it was collected, for account administration, security, dispute management, business records or legal obligations. Some information may need to be retained for a period required by law, including after a player closes an account. Information that is no longer required may be securely deleted or anonymised, although copies may remain temporarily in backups or records maintained for security and continuity purposes.

5. Player privacy choices and requests

Players may ask what personal information is held about them and how it is being used. Depending on the circumstances, a player may also request access to their information, correction of information that is inaccurate or incomplete, deletion of information that is no longer required, or withdrawal of consent to marketing communications. A request to delete information may be limited where records must be retained for legal, security, fraud prevention, dispute resolution or other legitimate purposes.

How to exercise your rights

To make a privacy request, ask a question about this policy, or withdraw consent to marketing, contact support@m99casino.top. Please describe the request clearly and provide enough information for us to understand which account or records are involved. We may need to verify the identity of the requester before providing information or making changes. This helps protect players from unauthorised access and prevents personal information from being disclosed to the wrong person.

Marketing preferences can also be managed through an unsubscribe option included in a marketing message where one is available. Unsubscribing from marketing does not stop essential service communications, such as security notifications, account messages, transaction updates or information needed to administer the account.

We aim to review privacy requests fairly and within a reasonable period. The response may depend on the nature of the request, the information involved, identity verification, technical limitations and any legal or security reason for keeping or using the information. If a request cannot be completed in full, an explanation may be provided where appropriate.

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or applicable requirements. The current version published on the website applies to information handled under this policy. Players should review this page periodically, particularly when using new features or after receiving notice of an important change.