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Responsible Gaming

Gambling should be an enjoyable form of entertainment, not a way to make money or solve financial problems. M99 Casino supports safer gambling and encourages every player to stay in control of their time, spending and decisions. Read this information before playing and use the available tools to help keep gambling within safe limits.

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Gamble for entertainment

Online casino games are games of chance. Outcomes are not guaranteed, and a previous win or loss does not determine what may happen next. Gambling should be treated as a leisure activity with a cost, similar to other forms of entertainment. It should not be treated as an investment, a source of income or a solution to financial difficulties.

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Only gamble with money you can afford to lose after your everyday expenses and financial responsibilities have been met. Before starting a session, decide how much money and time you are comfortable spending. Consider your income, household commitments, savings, debts and other financial obligations when setting your limits.

Practical ways to stay in control

  • Set a spending limit before each session and keep to it.
  • Set a time limit and take regular breaks away from the screen.
  • Keep gambling money separate from household spending and savings.
  • Do not gamble when you are upset, stressed, tired or under the influence of alcohol or other substances.
  • Do not borrow money, use credit intended for essential needs or sell belongings to fund gambling.
  • Never chase losses by increasing your bets or playing for longer than planned.
  • Do not gamble to celebrate, escape problems or change your mood.
  • Keep gambling away from children and do not allow anyone under the legal age to use your account.
  • Review your gambling regularly and be honest about its effect on your money, time, mood and relationships.
  • Stop playing when your planned budget or session time has been reached.

A win does not mean that you should increase your spending, and a loss does not mean that you should continue until your money is recovered. Chasing losses can lead to decisions that are rushed, emotional and outside your original plan. If you lose more than intended, accept the loss as part of the cost of gambling and take a break.

It can also help to keep a personal record of deposits, withdrawals, time spent playing and the way gambling makes you feel. Looking at this information regularly may help you identify changes in your behaviour before they become more serious. If gambling is taking more time, attention or money than you intended, stop and consider seeking support.

Safer gambling tools and account controls

Account controls can help you manage your play before it becomes difficult to do so. Depending on the options available for your account and location, you may be able to set deposit, spending or session limits, review your activity, take a temporary break or request a longer account restriction. These tools support your decisions, but they work best when limits are realistic and set before you begin gambling.

Choosing a limit

Choose a limit based on what you can genuinely afford, rather than an amount based on your preferred stake or an expected win. A limit should cover your gambling activity and should not be increased to recover losses. If a limit no longer feels safe, reduce it or stop gambling. Where a request to reduce or restrict activity is made, the relevant account controls will apply in accordance with the applicable rules and available platform process.

Taking a break

If you need time away from gambling, use the available break or account restriction options. A temporary break may be suitable when you want to pause and reassess your habits. During a break, do not try to replace gambling on the website with gambling elsewhere. Use the time to focus on other activities, review your finances and speak with someone you trust.

Restricting or closing an account

If gambling is causing financial, emotional or relationship problems, consider requesting a longer restriction or closing your account. Do not create another account, use another person's account or ask someone else to gamble on your behalf to get around a restriction. If you have asked for help to stop or restrict gambling, stop playing while you consider the next step.

If you cannot find a safer gambling setting or need assistance with an account control, use the available support channel or account process. Please ask for help as soon as possible. A request to restrict gambling should be treated seriously, and you should not delay action while waiting for losses to be recovered.

Protecting your account

  • Keep your login details confidential and use a strong, unique password.
  • Do not let another person use your account or payment method.
  • Log out when using a shared device and keep your devices secure.
  • Check your account activity and payment records regularly.
  • Tell the relevant support team promptly if you notice activity you do not recognise.
  • Keep children and other unauthorised people away from your account and gambling devices.

Recognising when gambling may be a problem

Problem gambling can affect anyone, including people who have gambled for years without concerns. It may develop gradually, and a person may not recognise the pattern until gambling begins to affect other parts of life. No single sign proves that gambling is a problem, but several signs together may indicate that support is needed.

  • Spending more money or time gambling than you planned.
  • Trying to win back money after a loss or feeling unable to stop during a session.
  • Hiding gambling, deposits, losses or account activity from family, friends or colleagues.
  • Borrowing money, missing bills or using money set aside for essential needs.
  • Feeling anxious, guilty, irritable or low when you are not gambling.
  • Thinking about gambling frequently or finding it difficult to concentrate on other activities.
  • Neglecting work, study, family, health or social commitments.
  • Arguing with people close to you because of gambling.
  • Selling possessions or using credit to continue playing.
  • Returning to gambling after deciding to stop or take a break.
  • Gambling for longer or with larger amounts to feel the same excitement.
  • Feeling that you must keep gambling because you have already spent money.

If any of these signs are familiar, stop gambling and speak with someone you trust. You do not need to wait for a crisis or a large financial loss before seeking help. An Australian gambling support service or qualified counsellor can help you understand what is happening and work through practical next steps. Support may include counselling, budgeting assistance, guidance for family members and help with account restrictions.

If you are worried about someone else

Gambling harm can affect partners, relatives, friends and other people in a player's life. If you are concerned about someone, choose a calm time to talk, describe the behaviour you have noticed and explain how it is affecting you. Avoid arguments about individual wins or losses and avoid blaming or shaming the person.

Encourage the person to seek professional support, but remember that you cannot control another adult's gambling. Protect shared finances, do not lend money to cover gambling losses and consider getting independent support for yourself if the situation is causing stress. If there are concerns about safety, financial abuse or immediate harm, seek urgent assistance from an appropriate service.